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Return Policy

EXCHANGES/RETURNS

  • You will have up to 60 days after items have been purchased to exchange the product.
  • Refunds are allowed within the 30 days after your order is delivered.
  • Exchanges can be processed by the same item unless the product is no longer available, in that case the customer can choose another item with a similar price
  • The international and national customer is responsible for the cost of return shipping back to Garota.
  • Items must be in original condition and must not to be worn, used, altered or washed.
  • Merchandise must have all tags, including any hang-tags, attached.
  • Defective item is granted as exchange to the same item without defect and refund is not allowed unless the item is no longer available.
  • Shoes: Shoes scuff very easily on any hard surface. Always try on shoes on carpet. Shoe boxes are an important part of the product presentation and must be returned undamaged, along with the shoes.

 

You can send items back to us at the address below using any trackable/insured shipping method.
942 E 12th ST.
LOS ANGELES, CA.
ZIP 90021

 

PROCEDURE

  1. Contact our customer service team by email customerservice@soygarota.com Use any kind of courier that you like (doesn't have to be FedEx, UPS or DHL) but make sure to declare it as return merchandise under US$50for fast clearance. 

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